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“I’ve also had such a case, I know what to do. If it is important for you to hear my experience, I will share it with you”
It may be useful for the person to know how another person acted in a similar situation. But before giving advice, make sure he or she needs it.
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“What can I do to help you?”
This kind of question expresses a desire to do what you can to be helpful and to help.
